With this acquisition, Atento creates the largest provider of credit generation BPO services in Brazil, with a market share of 10.4% and more than 4,000 professionals with "a strong specialisation" in this business segment.
About Interfile
Founded in 1991, Interfile provides credit management services and solutions to the vast majority of major brands operating in the country's financial sector. It has more than 1,700 employees, two BPO service centres, 28 operational offices and more than 1,400 workstations.
Interfile sees the deal as an opportunity to be able to offer its customers higher value products.
"Atento had already acquired in September 2016 a majority stake in R Brasil Soluções, which operates in the field of recovery solutions," says Diego Gutiérrez of Abra-Invest.
About Atento
It is a company founded by Telefónica in 1999, which offers CRM and BPO solutions through multichannel platforms, including back office, SAC, service desk, technical support, recovery and sales. The company operates in 14 countries and is a leader in the Spanish and Portuguese speaking market in Latin America, Mexico and Spain.
In 2012 Telefónica sold Atento to the group of companies controlled by private equity fund Bain Capital and in 2014 it went public on Wall Street.
Esta compra esta dentro de la estrategia de seguir creciendo en Latinoamérica y crea el mayor proveedor de servicios BPO de generación de crédito de Brasil, con una cuota de mercado del 10,4% y más de 4.000 profesionales con «una fuerte especialización» en este segmento de actividad.
Corporate finance analysis Atento
Atento is going through critical times, its net profit in 2016 recorded a decline of 92.8% in 2016 with a figure of $$3.4M, although it doubled its profit (+131.9%) in the fourth quarter to $16.7M (€15.5M).
Atento's revenue was 1TP2Q1,757.5M in 2016, down 1.4% on a 6.5% increase in revenue in the Americas, and declines of 7% and 3.1% in Brazil and EMEA (Europe, Middle East and Africa).
De cara al presente ejercicio, Atento espera que «disminuyan» los vientos en contra, por lo que prevé un crecimiento de su cifra de negocio de entre el 1% y el 5% sin tener en cuenta el impacto del cambio de divisa. Por su parte, proyecta que el resultado bruto de explotación (Ebitda) se incremente entre un 11% y 12%.
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