{"id":42416,"date":"2014-07-07T00:00:00","date_gmt":"2014-07-06T22:00:00","guid":{"rendered":"https:\/\/techma.bakertilly.es\/el-sector-desk-crecimiento-en-el-importe-invertido\/"},"modified":"2025-03-12T11:26:38","modified_gmt":"2025-03-12T10:26:38","slug":"el-sector-desk-crecimiento-en-el-importe-invertido","status":"publish","type":"post","link":"https:\/\/techma.bakertilly.es\/en\/el-sector-desk-crecimiento-en-el-importe-invertido\/","title":{"rendered":"The Help Desk sector: growth in the amount invested"},"content":{"rendered":"
The Helpdesk encompasses numerous tasks that are indispensable for companies to make the most of the introduction of new technologies. These tasks range from providing technical support for computer programmes, software updates, to personalised attention to customers for any problems they may have in this field. In recent years investors have bet more strongly on the sector, 2013 has raised a total of 94M, a 56% more than in 2009 which raised 60M, although the number of operations have been lower, from 13 operations in 2009 to 9 in 2013.<\/span>
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<\/span>Companies that have received the most funding<\/strong><\/span><\/span><\/h2>\n

Zendesk<\/span><\/a><\/span>The company, which sells cloud-based customer care software, has raised the most, reaching a total of 85M in 5 years. financing rounds<\/strong>. This company is taking shares to be listed on the stock exchange.<\/span><\/p>\n

Redit<\/span><\/a><\/span>providing customisable cloud services and data centres, the San Diego-based company, founded in 1996, has only received one round of funding, in August 2013, but this is the first round of funding it has received. round<\/strong> reached 72M.<\/span>
\nThe third company that has raised the most money is\u00a0\u00a0inTarvo<\/span><\/span><\/span>India's leading provider of technical helpdesk, installation, repair and survey services. InTarvo has raised 22M in two years. funding rounds.<\/strong><\/span><\/p>\n

\"The sector is growing in investor interest and growing in the size of the rounds. It is foreseeable that the number of exits will start to pick up speed in 2014 and 2015,\" says Diego Gutierrez of\u00a0ABRA INVEST<\/span><\/a><\/span>.<\/span><\/p>\n

<\/span>Companies that have conducted the largest number of rounds<\/strong><\/span><\/span><\/h2>\n

Most of the companies have had only one round of financing, only 5 companies have had more than one round. round<\/strong>. These companies are:\u00a0Zendesk<\/span><\/a><\/span>,\u00a0Freshdesk<\/span><\/a><\/span>,\u00a0Sellsy<\/span><\/a><\/span>,\u00a0inTarvo<\/span><\/span><\/span>\u00a0and Virtual Computer.<\/span>
\nMost of the rounds have been done by venture capital operations, in early stage companies, series a and b rounds. However, the prominence of business angels is striking, accounting for 26% of the deals.<\/span><\/p>\n

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<\/span>Amount of rounds<\/strong><\/span><\/span><\/h2>\n

Although there are companies that have raised in excess of 60M, such as the aforementioned redIT and Zendesk, most of the companies that have raised in excess of 60M, such as the aforementioned redIT and Zendesk, the majority of the companies that have raised in excess of 60M are rounds<\/strong> have been of a smaller amount, the average for a round is 6M.<\/span><\/p>\n

<\/span>Other posts that may interest you<\/span><\/strong><\/span><\/h2>\n

Investors in software that connects doctors with patients<\/span><\/a><\/span><\/span><\/p>\n

Software investment in Spain is international<\/span><\/a><\/span><\/span><\/p>\n

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The Helpdesk encompasses numerous tasks that are indispensable for companies to make the most of the introduction of new technologies. These tasks range from providing technical support for computer programmes, software updates, to personalised attention to customers for any problems they may have in this field. In recent years investors have bet more strongly on the sector, 2013 has raised a total of 94M, a 56% more than in 2009 which raised 60M, although the number of operations have been lower, from 13 operations in 2009 to 9 in 2013.<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[2277],"tags":[172],"sectores":[],"tipo-contenido":[2260],"class_list":["post-42416","post","type-post","status-publish","format-standard","hentry","category-multiplos-de-empresas-cotizadas","tag-venture-capital","tipo-contenido-noticias"],"acf":[],"_links":{"self":[{"href":"https:\/\/techma.bakertilly.es\/en\/wp-json\/wp\/v2\/posts\/42416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techma.bakertilly.es\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techma.bakertilly.es\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techma.bakertilly.es\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/techma.bakertilly.es\/en\/wp-json\/wp\/v2\/comments?post=42416"}],"version-history":[{"count":0,"href":"https:\/\/techma.bakertilly.es\/en\/wp-json\/wp\/v2\/posts\/42416\/revisions"}],"wp:attachment":[{"href":"https:\/\/techma.bakertilly.es\/en\/wp-json\/wp\/v2\/media?parent=42416"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techma.bakertilly.es\/en\/wp-json\/wp\/v2\/categories?post=42416"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techma.bakertilly.es\/en\/wp-json\/wp\/v2\/tags?post=42416"},{"taxonomy":"sectores","embeddable":true,"href":"https:\/\/techma.bakertilly.es\/en\/wp-json\/wp\/v2\/sectores?post=42416"},{"taxonomy":"tipo-contenido","embeddable":true,"href":"https:\/\/techma.bakertilly.es\/en\/wp-json\/wp\/v2\/tipo-contenido?post=42416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}